Service

Service around the world - 24 hours a day - 365 days a year

Daniit offers attractive service agreements which help our customers keep costs in connection with operational breakdowns at a minimum, not least through online connection and error detection.

Through online connections (ISDN, ADSL, VPN, analogue modem), Daniit's service engineers are linked directly to our customers' production control systems. This enables them to carry out the adjustments required online. Our service engineers of course also provide user guidance over the phone.

Hotline service 24 hours a day - 365 days a year guarantees assistance in connection with:

  • Operational protection
  • Error detection
  • User problems
  • Procuring of spare parts

Assistance within the hour

Daniit guarantees response and initiation of problem-solving measures within 60 minutes of receipt of hotline requests. If a problem cannot be solved by way of external access to the relevant customer's system or over the phone, our service engineers fix the problem on site at the customer's plant.

Hotline

Hotline service 24 hours a day - 365 days a year.

Express service

Henning Kongstad, Service coordinator:

"Express service is the only solution to operational problems. Every minute counts"